In what started as a frustrating experience, a Fisker Ocean owner’s complaints about receiving a faulty unit have been met with impressive customer service from the company. Instead of receiving the usual calls from a call center agent, Fisker’s Vice President of Global Marketing, Sales and Service has personally attended to the issues faced by the owner.
As detailed by u/osinsd in a Reddit owner’s review, they faced several problems with a newly delivered Fisker Ocean. The glitches included a sudden braking incident, malfunctioning car keys and seats, and air-conditioning vents that wouldn’t open.
The owner expressed their initial exasperation and concerns over the vehicle’s safety, contemplating invoking the California Lemon Law.
“Twice, the car has slammed on the [brakes] by itself while I was driving through a parking lot because a car turned in front of me, and it wasn’t even ‘close’ enough to trigger an accident. Scared the crap out of my wife. The [A/C] vents are stuck closed,” the owner shared on the Reddit thread.